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  • When unlocking, you can hear the sound of the motor turning but the door will not open.

    We recommend you disassemble the box to check whether the swing arm position is correct and whether the screws are loose

  • How to delete the registered Key Card & Key Fob (RP19001E)?

    Press and hold the Program button for 5 seconds

  • Can the safe be mounted on the wall?

    This safe cannot be mounted on the wall. It has 2 pre-drilled holes on the bottom to secure the safe to the floor or in a cabinet using the matching screws.

  • How to turn on the silent mode?

    Press and hold the 1 button for 4 seconds to turn on the slient mode.